FAQs

1. HOW DO I PLACE AN ORDER? 

Simply select your preferred style on the product page, then click the "Add to Cart" button and follow the simple steps to complete your order.

We will prepare your order and let you know when it's ready to be shipped!

2. HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

Orders are typically delivered within 5 to 10 business days. For international orders, shipping time may take an additional 1 to 2 weeks and maybe more.

3. MY TRACKING NUMBER ISN'T WORKING

Tracking numbers may take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier may misplace the order. If your tracking number still isn't active after a few days, please contact the shipping carrier.

4. I NEED HELP WITH A DELAYED ORDER 

Orders are typically delivered within 5 to 10 business days. For international orders, shipping time may take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) or 20 business days (international), please contact our team, and we'll be happy to assist you.

5. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, as well as Paypal and Payoneer.

6. WHEN WILL MY CARD BE CHARGED?

Your card will be charged immediately after your order is successfully placed.

7. HOW IS MY PERSONAL INFORMATION SECURED?

We adhere to the highest industry standards to protect your personal information when you make payments and shop with us.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, widely used on the internet for payment processing. Your credit card information is only used to complete the required transaction and is not stored thereafter.

Your page is not loading, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

8. DO I KEEP GETTING AN ERROR MESSAGE, WHAT’S HAPPENING?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

9. I JUST NOTICED THAT I CHOSE THE WRONG ITEM BY MISTAKE, CAN YOU SWAP MY PRODUCT?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

10. I JUST NOTICED THAT I CHOSE THE WRONG SIZE BY MISTAKE, CAN YOU FIX THIS?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

11.WHAT IS YOUR RETURN/EXCHANGE POLICY?

Return Instruction

If you would like to return an item to Dlegift, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise . All Handbags must be returned in fitness .If the Handbags received is broken , please contact Customer Service.

Exchange

so as to exchange a product please contact us at Mail: sp@splusgift.com
and that we will process the exchange a 20$ restocking fee may apply

12. WHAT HAPPENS IF THE ITEM WAS “RETURNED TO SENDER”?

If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

13. WHAT HAPPENS IF MY ITEM IS DAMAGED?

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

14. WHAT HAPPENS IF MY ITEM IS DAMAGED AFTER WASHING?

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us: sp@splusgift.com

15. WHAT DO I DO IF I RECEIVED THE WRONG PRODUCT OR MY PRODUCT IS DEFECTIVE?

If this happens, we are truly sorry. Please email us at Mail: sp@splusgift.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!